Fares and Ticketing Consultant
Remote- Flexible, England
Job description
Overview and what we offer
- Mon - Friday 37.5hrs on a 8am - 8pm shift pattern
- Location - Remote
- Refer a friend for £1000 bonus which is unlimited!
- Generous holiday entitlement
- Day off for your birthday
- Staff Awards
- Hotel and airline discounts
- Employee Assistance Programme
- OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
- Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
- At Clarity we not only listen, we adapt and we deliver
Who we are and what we do
We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service.
Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Our people Are the heartbeat of our business and we invest heavily in training and development through our dedicated training academy and personal career development growth programmes
Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group
• Ensure accuracy in accordance with airline rules and regulations to reduce ADM bill
• Process quotes and reissues, both automatically and manually, in a timely and accurate manner
• Managing involuntary flight schedule changes that cannot be automated
• Accurately process data and issue invoices
• Support any commercial agreements in place through Air Fares Unit
• Liaise with airlines when required
• Ensure that communication channels are well established and maintained (internal & external)
• Monitor team inboxes and prioritise tasks
• Portray a professional and knowledgeable manner at all times
• Continuously strive to improve standards to meet and exceed objectives
• All work handled in line with current GDPR regulations
Job requirements
•Knowledge of Galileo is essential (primary GDS), with an excellent understanding of fares & ticketing. (other GDS’s desirable).
•Highly attentive to details with a firm focus on ownership and accountability
•High level of accuracy and ability to follow complex instructions
•Ability to work with different systems and liaise with airlines
•Knowledge of BSPlink is essential
•Knowledge of Travelpower preferred
•Professional written and verbal communication skills in English
•Good listening and communications skills
•Good customer service skills
•Ability to think logically and consider all relevant aspects with strong analytical skills
•Ability to pass on knowledge and skills to others through effective training
•Excellent organisational and time-management skills with the ability to multi-task and work with own initiative
•Strong Investigative skills
•Highly motivated with ability to work in a challenging, fast-paced, and dynamic environment
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